Back to jobs
call center
Aalankrita 04 star Resort & Convention
Hyderabad, Telangana Full Time 1 vacancy
Salary
2 - 3 LPA
Experience
1-2 years
Applications
2
Job Description
Job Summary:
We are seeking a proactive and customer-focused Call Centre Executive to manage all inbound and outbound guest enquiries, including room reservations, restaurant & F&B bookings, day outings (corporate & individual), and general guest guidance.
The ideal candidate must have strong communication skills, a service-oriented mindset, and prior experience in hotel reservations, call centres, or BPO environments
We are seeking a proactive and customer-focused Call Centre Executive to manage all inbound and outbound guest enquiries, including room reservations, restaurant & F&B bookings, day outings (corporate & individual), and general guest guidance.
The ideal candidate must have strong communication skills, a service-oriented mindset, and prior experience in hotel reservations, call centres, or BPO environments
Requirements
• Handle inbound and outbound calls related to:
Room reservations (individual & corporate)
Restaurant and F&B enquiries
Day outing packages and group bookings
General resort information and guest guidance
• Provide accurate information on room categories, packages, tariffs, inclusions, and resort facilities.
• Assist guests in selecting suitable packages based on their requirements.
• Coordinate with Front Office, F&B, Sales, and Operations teams to confirm availability and block bookings.
• Maintain accurate records of enquiries, bookings, and guest details in CRM or booking systems.
• Follow up on enquiries and leads to ensure timely conversion and closure.
• Update daily booking sheets, enquiry trackers, and MIS reports using Excel or CRM tools.
• Handle guest queries professionally, ensuring every interaction reflects the resort’s service standards.
• Escalate special requests, complaints, or critical issues to the concerned department promptly.
Room reservations (individual & corporate)
Restaurant and F&B enquiries
Day outing packages and group bookings
General resort information and guest guidance
• Provide accurate information on room categories, packages, tariffs, inclusions, and resort facilities.
• Assist guests in selecting suitable packages based on their requirements.
• Coordinate with Front Office, F&B, Sales, and Operations teams to confirm availability and block bookings.
• Maintain accurate records of enquiries, bookings, and guest details in CRM or booking systems.
• Follow up on enquiries and leads to ensure timely conversion and closure.
• Update daily booking sheets, enquiry trackers, and MIS reports using Excel or CRM tools.
• Handle guest queries professionally, ensuring every interaction reflects the resort’s service standards.
• Escalate special requests, complaints, or critical issues to the concerned department promptly.