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GP
Customer Support Voice Process - English
Genpact pvt ltd
Full Time 20 vacancies
Experience
0+ years
Applications
70
Job Description
Job Description and Details :
Hyderabad – English ( Voice Process )
Role: Process Associate, Customer Service – International Voice Process- English
Skillset: Freshers
Shifts & Working Days: Rotational ( Including Night shifts )+ 5 days Working.
Location: Hyderabad- Hafeezpet
Education: Any Graduate/ Postgraduate
Mandate Checks: Proficient English Fluency- Very Good communication skills
Selection process: VNA Test followed by 2 rounds of interview
CTC: UG (Apprentice) – Rs 25,000 /monthly stipend, PG (Apprentice) – 3,50,000 CTC
We are excited to engage with the bright and motivated students of your institution and are confident that this partnership will be mutually rewarding once again.
Responsibilities:
· Respond to customer queries and customer's concern
· Making outbound calls to Customers and Employers
Provide support for data collection to enable Recovery of the account for end user.
· Maintain a deep understanding of client process and policies
· Reproduce customer issues and bring up product bugs
· Provide excellent customer service to our customers
· You should be responsible to exhibit capacity for critical thinking and analysis
· Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
Hyderabad – English ( Voice Process )
Role: Process Associate, Customer Service – International Voice Process- English
Skillset: Freshers
Shifts & Working Days: Rotational ( Including Night shifts )+ 5 days Working.
Location: Hyderabad- Hafeezpet
Education: Any Graduate/ Postgraduate
Mandate Checks: Proficient English Fluency- Very Good communication skills
Selection process: VNA Test followed by 2 rounds of interview
CTC: UG (Apprentice) – Rs 25,000 /monthly stipend, PG (Apprentice) – 3,50,000 CTC
We are excited to engage with the bright and motivated students of your institution and are confident that this partnership will be mutually rewarding once again.
Responsibilities:
· Respond to customer queries and customer's concern
· Making outbound calls to Customers and Employers
Provide support for data collection to enable Recovery of the account for end user.
· Maintain a deep understanding of client process and policies
· Reproduce customer issues and bring up product bugs
· Provide excellent customer service to our customers
· You should be responsible to exhibit capacity for critical thinking and analysis
· Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment