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CM
tele callers
casa motors pvt ltd
vijayawada, Andhra Pradesh Full Time 5 vacancies
Salary
144,000 - 150,000 LPA
Experience
0-3 years
Applications
2
Job Description
The Service Telecaller is responsible for contacting customers regarding vehicle service appointments, service reminders, feedback collection, and customer relationship management activities. The role aims to enhance customer satisfaction, increase service retention, and support the service department in achieving its business goals.
Key Responsibilities
Customer Calling & Follow-up
Contact customers for periodic service reminders and due service follow-ups.
Schedule and confirm service appointments.
Follow up with customers who have missed their service schedules.
Contact customers regarding service campaigns, offers, and promotional activities.
Make outbound calls to generate service bookings.
Customer Relationship Management
Build and maintain positive relationships with customers.
Handle customer inquiries and direct them to the concerned department when required.
Ensure timely resolution of customer concerns by coordinating with service advisors and service managers.
Maintain a professional and courteous approach during all customer interactions.
Feedback & Customer Satisfaction
Conduct post-service feedback calls to customers.
Record customer feedback and report complaints or issues to management.
Monitor customer satisfaction levels and support customer retention initiatives.
Data Management & Reporting
Update customer records and call status in CRM software.
Maintain accurate service appointment and follow-up records.
Prepare daily, weekly, and monthly calling reports.
Ensure data confidentiality and accuracy.
Key Responsibilities
Customer Calling & Follow-up
Contact customers for periodic service reminders and due service follow-ups.
Schedule and confirm service appointments.
Follow up with customers who have missed their service schedules.
Contact customers regarding service campaigns, offers, and promotional activities.
Make outbound calls to generate service bookings.
Customer Relationship Management
Build and maintain positive relationships with customers.
Handle customer inquiries and direct them to the concerned department when required.
Ensure timely resolution of customer concerns by coordinating with service advisors and service managers.
Maintain a professional and courteous approach during all customer interactions.
Feedback & Customer Satisfaction
Conduct post-service feedback calls to customers.
Record customer feedback and report complaints or issues to management.
Monitor customer satisfaction levels and support customer retention initiatives.
Data Management & Reporting
Update customer records and call status in CRM software.
Maintain accurate service appointment and follow-up records.
Prepare daily, weekly, and monthly calling reports.
Ensure data confidentiality and accuracy.