Telecaller

Job Summary

We are looking for enthusiastic and confident Telecallers to join our team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to interact with customers over the phone. Freshers who are eager to build a career in customer service, sales, or telecalling are encouraged to apply.

Key Responsibilities

Make outbound calls to prospective customers from the provided database.
Answer inbound customer inquiries professionally and courteously.
Explain the company's products and services to customers.
Generate leads and schedule appointments for the sales team, where applicable.
Maintain accurate records of customer interactions in the CRM system.
Follow up with potential customers to convert leads into business opportunities.
Resolve basic customer queries and escalate complex issues when required.
Achieve daily and monthly calling and performance targets.
Maintain a high level of customer satisfaction during every interaction.

Eligibility Criteria

Intermediate (10+2), Diploma, Any Graduate, or Postgraduate.
Freshers are welcome to apply.
Basic computer knowledge is required.
Proficiency in English and the local language is preferred.

Preferred Skills

Previous internship or customer-facing experience is an added advantage.
Familiarity with CRM software is a plus.
Ability to handle customer objections effectively.

What We Offer

Comprehensive training and onboarding.
Friendly and supportive work environment.
Career growth opportunities in Sales, Customer Support, and Business Development.
Regular skill development and communication training.

Selection Process

Resume Screening
HR Interview
Voice & Communication Assessment
Final Interview
Offer & Onboarding

Required Skills

Excellent verbal communication skills.
Good listening and interpersonal skills.
Basic computer and MS Office knowledge.
Ability to convince and negotiate with customers.
Positive attitude and willingness to learn.
Ability to work in a target-oriented environment.